Overview

Products may be returned hassle-free within 90 days. We encourage you to keep spare tile on hand in the event a broken tile needs replacing or you need to extend the area of your tile. It is very difficult to match tile purchased years prior and holding onto an opened box of tiles is an easy way to avoid this headache. Please note we do not offer returns on special ordered items, discounted tiles, broken tiles, or installed tiles.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thetileexperts.ca